Our services A. 24/7 Customer Support — Round-the-clock assistance to promptly resolve any customer issues. B. Secure Contract & Trade Assurance — Clear order details (quantity, delivery time, etc.) in signed contracts, backed by Alibaba Trade Assurance for secure transactions. C. Complimentary Transport — Free airport and station pickup service for factory visits. D. Quality Guarantee — Free replacement for any quality defects. E. Long-Term Warranty — Comprehensive product warranty covering 3 to 5 years.
Q1: How do you ensure product quality and reliability? A1: As an AEO-certified manufacturer with over 25 years of experience, we adhere to strict quality control processes. Our products meet international standards including BIFMA, SGS, ISO, and UL, and come with a 3–5 year warranty.
Q2: What products do you offer?
A2: We specialize in office cubicles, laminate furniture, bench desks, height-adjustable desks, filing cabinets, chairs, and other professional office solutions.
Q3: Do you support product customization?
A3: Yes, we offer comprehensive customization options including dimensions, finishes, and functional features. Contact our sales team to discuss your specific requirements.
Q4: Can I order samples before placing a bulk order?
A4: Absolutely. We encourage sample orders to help you evaluate product quality and suitability before committing to larger quantities.
Q5: What is your minimum order quantity (MOQ)? A5: MOQ varies by product category. Please contact our sales team for specific details - we're flexible and committed to accommodating your needs.
Q6: What is your typical production lead time? A6: The standard lead time for a 40′HQ container order is approximately 30 days after deposit confirmation.
Q7: How do you handle after-sales issues and product damage claims? A7: For any damaged products, please provide the relevant PO number along with photos/video evidence. Our quality team will promptly investigate. If the damage is determined to be manufacturing-related, replacement items will be shipped with your next order at no additional cost.
Q8: What are your payment terms? A8: We accept T/T bank transfers, with 30% deposit required to confirm the order and the remaining 70% as balance.